Below is a list of commonly asked questions about the experience at Brown House Candle Company.  If you do not see what you are looking for just contact us.  We are here for you!

How much does it cost to make something?

It depends on the product and/or vessel you choose. The custom scented candle experience starts at $35 and up however, we do have other products that you can custom blend that start at $13 and up. 

 How does the Custom Scent Creator work?

We would love for you to come into our store to partake in our hands on SCENT-sational experience, however, we understand that sometimes that may not be possible. Our online Custom Scent Creator provides with you the option to create your own uniquely custom scented product(s). You first select your product, you can then choose up to three fragrances, and lastly choose how you would like them blended. Our Scent Stylists will personally hand blend your fragrances, create your custom product(s) and ship it/them directly to you.

What are your candles made of?

We use custom blended soy wax, premium fragrance oils, and cotton wicks.  This combo gives the cleanest burn, however, even with the cleanest burning materials a little soot cannot be avoided.

How long is the candle making process?

Choosing your fragrances, blending your oils and then pouring your candle - you can plan on 30 to 45 minutes in the store. After your candle has been poured, it needs time to set. It will be ready for pick up about 90 minutes after you have poured it depending on the size of the candle you've chosen.

Can I make the scent stronger?  Will it be stronger when I burn it?

Unfortunately, no we cannot make the scent stronger. There is a bit of science that goes into this. Adding more fragrance oil compromises the integrity of the wax and how well the candle burns. Our candles may not have a strong scent when you pop open the lid, however, they produce the most scent when they are burning, which is exactly what we want.

Can I bring my own candle jars?

We apologize in advance but no. We cannot confirm the safety of your candle jars (which is what we refer to as candle vessels) or how well they handle heat, we do not want to take any risks when it comes to your safety however, we will recycle the used candle vessel and lid for you which will earn you $2.00 off your next purchase.

I've enjoyed my candle to the last ounce of wax.  Can I bring the candle vessel(s) back to reuse to pour my next candle?

The candle vessels cannot be reused. However, we will recycle the candle vessel and lid for you which will earn you $2.00 off your next purchase.  Not only is it a great way to help reduce waste and support the environment but you will also earn a $2.00 discount on your next purchase!

My candle is creating soot. Is this normal?

Yes, a little soot is pretty common with burning anything.  However, if you notice a lot or see smoke please remember the following candle care:

⦁ Trim your wick to ¼” BEFORE each lighting

⦁ Keep your candle away from drafts.  Drafts and ceiling fans will make your candle burn faster and create more smoke.

⦁ Burn your candle for about 4 hours at a time.  Longer burn times will make your candle burn hotter and faster.

I love candles but I'm not allowed to have candles where I live or work.  Do you have any other options?

We sure do!  In addition to candles, we offer, reed diffusers, room sprays and wax melts.  

Do I need to make a reservation to come in?

No, just come in whenever you like.  Although, we ask that you call ahead for groups of 6 to 14.  This allows us to make sure we are well staffed to ensure your group gets the attention they deserve. Just complete our reservation form here or give us a call to make a reservation. 

Can I have a birthday celebration or other event here?

Yes, we love celebrations!  Just complete our reservation form here or give us a call so we can go over all the details of your event to make it a fun filled experience.